If you require further help, our Customer Care Team are available from Monday to Friday (excluding UK Bank Holidays). All queries are answered within 24 working hours. If you do not receive a response within this time frame, either we did not receive your email or our reply may be in your span folder.

Customer Care
email - info@pureskinlab.com quoting Order Number/Voucher Number/Returns Number

Suppliers & Press
email - info@pureskinlab.com quoting your full contact details including the name of your publication

Pure Skin Lab Ltd will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return.

To return items to Pure Skin Lab, please request a Return Information Form (RIF). When requesting RIF, provide your order reference number and which items you wish to return.

For more details on Returns, Missing items and cancellations please go to our Terms and Conditions.

Suppliers & Press
If you are a member of the press and would like more information on our products and services, we will be happy to hear from you. To get in touch, contact us at info@pureskinlab.com providing your full contact details including the name of your publication.

If you are interested in selling your products on Pure Skin Lab, we would be happy to hear from you. Please, provide the website address for your product range when contacting us. Please be aware we only stock natural and organic beauty products, please contact info@pureskinlab.com

Customer Enquiries
Pure Skin Lab Customer Care Team are ready to assist you. We make every effort to ensure customers receive a great service when shopping at Pure Skin Lab. We would also appreciate any feedback to how we can improve our service. Please submit your enquiry via email to info@pureskinlab.com. We endeavour to reply within 24 working hours, Monday to Friday, excluding Bank Holidays. Thank you.

The trade mark Pure Skin Lab, PSL with the logo & Love Your Cells are registered. Any unauthorised use of these trade marks constitutes trade mark infringement, and action will be taken against any infringer.

01423 623660
Monday - Friday